Govicle Terms and Conditions


Govicle Sdn Bhd (“Govicle”), offer services for smart mobility solutions to provide a smooth and friendly user experience that encompasses all things automobile related. It allows users to perform multiple services and transactions in one application (“Services”) through the mobile application (“App”) and on the website (“Website”).

Collectively referred as the “Platform”

These Terms and Conditions (T&C) of use governs your use of the Platform and forms a contract between you and Govicle.

You are advised to read these T&C carefully before you start to use the Platform. By browsing, accessing or using the Platform or any Services (as defined below) available through it, you hereby indicate that you agree and accept to these T&C and that you agree to abide by them. Your use of any part of the Platform constitutes your acceptance of these T&C which takes effect on the date on which you first use the Platform. If you do not agree with these T&C, you should cease using the Platform immediately.

We reserve the right to amend the Agreement at any time without notice to you by posting changes online. You are responsible to regularly review information posted on the Platform to obtain timely notice of such changes. If you do not wish to be bound by these amended T&C, you have the right to delete all of your Accounts on our Platform and/or to remove our mobile applications. However, your continue use of our Platform after changes are posted will be deemed to constitute acceptance of the amended Agreement.

In this Agreement (including the Privacy Policy) and in addition to the expressions already defined herein, the following words and expressions shall have the following meanings:

  1. “Account” means the electronic account registered with Govicle.
  2. Agreement”means, collectively, these Terms and Conditions, the Privacy Notice, Privacy Policy, Form(s) (and all information provided in it) and any other documents incorporate by reference herein (if any).
  3. “Customer” means you or any other registered and approved person that holds an Account to use the Govicle services.
  4. “Device” means the mobile phone, tablets, or gadgets used to access to the Service.
  5. Merchant” means any person or company or entity partnered with Govicle to provide services to the Customers.
  6. “Mobile Device” means a mobile device (phone/tablet etc.) that allows access to the Govicle Services through the Platform on any operating system.
  7. “Other Services” means Services available on Govicle Platform except for parking services.
  8. “Parking Credits” means the credit purchased by the Customers for parking services.
  9. “Platform” means the technical system developed by Govicle which enables access to the Services and to make payment as provided in Clause 3 of this T&C.
  10. “Services” means all Services offered by Govicle including Parking, Insurance, E-ticketing and other services that will be incorporated from time to time.
  11. “Transaction” means (i) any instruction from you to purchase the Services using the Payment Methods; (ii) any instruction from you to top-up into your Account using the Payment Methods; and (iii) any other operation which may involve payment in respect of your Account from time to time.


  1. Period of Agreement

1.1 This Agreement shall take effect from the date of commencement of the Services when the Device is connected or the Customer’s account is activated and shall continue to be in force until terminated in accordance with the T&C of this Agreement.

  1. Your Account

2.1 Creation of Account

2.1.1 In order to use the Services, you are required to register an Account with us. We will perform/process to validate the identity before approving your application. We have the absolute discretion to accept and/or reject your application. Our decision is conclusive and binding on you and you have no right to question our decision.

2.2 Accuracy of your information

2.2.1 You must provide us with accurate and complete information and keep that information accurate, complete and up-to-date. We may but have no obligation, whether express or implied, to verify the accuracy and authenticity of any information provided by you. Please take note that we have the right to suspend, and/or forthwith terminate your use of the Services if the information provided by you is untrue, inaccurate, not current or incomplete, or we suspect that such information provided by you is untrue, inaccurate, not current or incomplete.

2.3 Security

2.3.1 You play an important role in safeguarding any Transaction made through your Device. We recommend you take the following steps. These steps are not exhaustive: –

      1. enable password on your Device;
      2. avoid using public WIFI networks;
      3. install applications from sources you trust;
      4. keep your login credential secure and confidential;
      5. create a unique password for Account; and
      6. monitor your Account activity.

You are responsible for all activities that occur under your Account. You must immediately notify us of any unauthorised use of your Account, or breach of security. We will not be liable for any loss of parking credits in your App.

  1. Payment Methods

3.1 Parking Services

3.1.1 Parking Credits: This service is only available on a mobile device and payment shall be made by way of Parking Credits. It is applicable to hourly parking ONLY.

3.1.2 Available Balance: You should frequently review your mobile app to check and verify your Available Balance of the Parking Credits before using your App. You must always ensure that there are sufficient funds in your App for each Transaction and to cover the total amount transacted on your App, including purchases, recurring transactions, cash withdrawals, fees and other charges. If the total amount in your app is insufficient, your transaction will be declined.

3.1.3 Top-Up and Deduction: Top-Up can only be in Ringgit Malaysia and once Account is activated, have performed a Top-Up, you may start using your App to make Transaction with Govicle. Each time you use the App to perform a Transaction, you authorise us to deduct the Parking Credits from your App. Govicle shall not be liable to you in the event of delay in crediting of such Parking Credits into your App Account where such delay is not attributable to our fault. All Top-Ups shall not be considered to have been made until all relevant funds have been received and reflected in your App Account. Govicle reserve the right to suspend, revoke and/or block any Top-Up to your mobile app Account if we discover or have been informed by any third parties including the Appropriate Authority to be irregular, suspicious, illegal or unauthorized.

3.1.4 Dormant Account: We may terminate your Account if your Account has been dormant for a minimum of three (3) years with no remaining Parking Credits and no Transaction for Other Services.

3.2 Other Services

3.2.1 You may have access to other services available on the Platform apart from parking services such as payment of Compound, Insurance, e-Ticketing, Roadside Assistance and others (“Other Services”).

3.2.2 Govicle support one or more of the following payment getaway methods for the Other Services. They are:

      1. Online banking
      2. Credit card
      3. E-wallet

3.2.3 All these payments methods are processed through third-party payment gateway channels and the type of credit cards accepted by these payment channels may vary depending on the financial institution You are using.

  1. Payment Process & Terms

4.1 Please note that the payments collected through the Payment Service for the use of the Services are collected on behalf of the Merchants or paid directly to the Merchants via Govicle’s platform.

    1. Parking
    1. The parking fees will be set by the local council or pa